Speaker: Dean Booty, Founder, Stor More Self Storage
Format: DVD (USPS Shipping Required)
Duration: 31 minutes
NOTE: Please allow up to three business days for the processing of your order.
Turning Tenants Into Walking Billboards With an Exceptional Service Experience
During this age of marketing, many self-storage operators are focused on social media, pay-per-click advertising, search engine optimization, etc.; but some have forgotten the essence of the business: tenant satisfaction! Our presenter will discuss why pleasing current customers is of paramount importance and why word-of-mouth is the backbone of any local business. He’ll share multiple insights to help you immediately improve your customer experience.
You’ll learn:
- How to effectively engage your customers
- How to create a “wow” experience that’s unforgettable from the first point of contact
- How to make current tenants walking, talking billboards who’ll go out of their way to advertise your facility
- How to obsess over your customers, not your competition
- How to treat your staff your business depends on them
This product will also be available as an on-demand video sometime in late June. In DVD format, it is included as part of the following discount packages:
