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Picture of DVD Pre-Order - Turning Tenants Into Walking Billboards With an Exceptional Service Experience

DVD Pre-Order - Turning Tenants Into Walking Billboards With an Exceptional Service Experience


Learn why pleasing current customers is critical and why word-of-mouth is the backbone of any local business. Our presenter shares insights to help you immediately improve your customer experience.
$29.00
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Speaker: Dean Booty, Founder, Stor More Self Storage
Format: DVD (USPS Shipping Required)
Duration: Approximately 50 minutes

PLEASE NOTE! This is a pre-order of a video that is being recorded at the Inside Self-Storage World Expo in Las Vegas, April 1-4. We expect all DVD pre-orders to be shipped no later than June 21, 2019. For questions about an order, contact Customer Support.

Turning Tenants Into Walking Billboards With an Exceptional Service Experience
During this age of marketing, many self-storage operators are focused on social media, pay-per-click advertising, search engine optimization, etc.; but some have forgotten the essence of the business: tenant satisfaction! Our presenter will discuss why pleasing current customers is of paramount importance and why word-of-mouth is the backbone of any local business. He’ll share multiple insights to help you immediately improve your customer experience.

You’ll learn:

  • How to effectively engage your customers
  • How to create a “wow” experience that’s unforgettable from the first point of contact
  • How to make current tenants walking, talking billboards who’ll go out of their way to advertise your facility
  • How to obsess over your customers, not your competition
  • How to treat your staff your business depends on them

This product will also be available as an on-demand video sometime in late June. In DVD format, it is included as part of the following discount packages: