Speaker: William Gray, Regional Manager, Iron Guard
Format: DVD (USPS Shipping Required)
Duration: 48 minutes
NOTE: Please allow up to three business days for the processing of your order.
Serving Self-Storage Customers: Do’s, Don’ts and the Path to Success
Excellent service is critical to the success of a self-storage operation. Our presenter helps identify when the customer experience actually begins and share strategies you can follow to exceed customer expectations and increase occupancy and income. He presents service do’s and don’ts and outlines a path to enhance your operation. You’ll learn:
- When customer service really begins
- How the phone and social media impact customer service
- The role of curb appeal in the customer experience
- Proper ways to handle service issues
- Steps to follow during the sales process and afterward to create customer loyalty
This product is also available as on-demand video, or as part of one of the following discount DVD packages: