Format: Softcover (USPS Shipping Required)
Length: 172 Pages
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Inside Self-Storage Facility-Operation Guidebook 2019 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:
Asset Performance
- Key performance indicators
- Operation essentials
- Policies and procedures
- Facility audits
- Secret shopping
- Performance checklist
- Multi-site improvements
Money Management
- Budgeting
- Expenses
- Tax issues
- Cost segregation
- Revenue management
- Occupancy and rates
- Fee income
- Collections
- Cryptocurrencies
Day-to-Day Operation
- Customer experience
- Customer service
- Sales tactics
- Curb appeal
- Door maintenance
- Live auctions
- Online auctions
Site Safety & Security
- Policies and procedures
- Crisis management
- Crime prevention
- Cyber security
- Natural disasters
- Technology tools
- Equipment maintenance
- Lighting
Legal & Insurance
- Top threats
- Wrongful sales
- Tenant life changes
- Payment policies
- Credit screening
- ADA compliance
- Insurance coverages
- Tenant insurance/protection plans
Staffing & Career Development
- Work culture
- Recruiting
- Hiring tips
- Compensation
- Team management
- Staff training
- Employee evaluations
- Job hunting
- Career advice
- Manager skills
- Goal setting
Marketing
- Budgeting
- Tracking
- Customer reviews
- Reputation management
- Digital presence
- Omnichannel
- Website building
- Mobile
- Google factors
- Social media
- Online security
- Community outreach
Technology
- Trends
- Management
- Staff training
- Reporting
- Mobile tools
- Internet of Things
- Automation
- APIs
- Access control
- Live chat
- Software support
Add-On Services & Outsourcing
- Products and services
- Specialty storage
- Boat/RV storage
- Truck rentals
- Cell-tower leases
- Third-party management
- Call centers
If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2019 series, click here.