Format: Softcover (USPS Shipping Required)
Length: 164 Pages
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Inside Self-Storage Facility-Operation Guidebook 2017 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:
Asset Management
- Operational framework
- Policies and procedures
- Pricing
- Collections
- Lien process
- Online auctions
- Budgeting
- Expense management
- Tax issues
- Facility audits
- Management reports
- Competition
- Facility value
- Exit strategies
- Selling a property
Sales & Service
- Customer service
- Sales techniques
- Add-on profit centers
- Retail merchandising
- Unhappy customers
- Tenant insurance
Legal Issues
- Top threats
- Rental agreements
- Wrongful sales
- Abandoned goods
- Litigation
- Law enforcement
- Abandoned records
- Overtime laws
- Vehicle storage
Risk Management
- Crime prevention
- Site safety
- Tenant screening
- Tenant privacy
- Police partnerships
- Injury prevention
- Disaster planning and recovery
- Risk mitigation
- Insurance coverages
- Claims filing
- Workers’ compensation
- Tenant insurance
- Boat/RV liability
Site Maintenance
- Outsourcing
- Curb appeal
- Security
Staffing & Career Development
- Career advice
- Management performance
- Staff cultivation
- Hiring and training
- Wages and bonuses
- Incentivizing staff
- Employee evaluations
- Discipline and termination
- Succession planning
Outsourcing
- Human resources
- Payment processing
- Truck rentals
- Online-auction services
- Cell-tower leases
- Call centers
Marketing
- Target markets
- Budgeting
- Lease-up strategies
- Branding
- Promotional materials
- Offline methods
- Grassroots programs
- Charitable events
- Public relations
- Results tracking
- Online performance
- Digital strategies
- Website building
- Social media
- Content strategies
- Video
- Consumer reviews
- Signage
Security & Technology
- Industry evolution
- Trends
- Automation
- Mobile solutions
- Software
- Web-based programs
- Tech support
- Customer and business data
- Security systems
- Cloud-based surveillance
If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2017 series, click here.