Format: Softcover (USPS Shipping Required)
Length: 164 Pages
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Inside Self-Storage Facility-Operation Guidebook 2018 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:
Asset & Money Management
- Operational health
- Facility value
- Management reports
- Policies and procedures
- Facility audits
- Pricing
- Budgeting
- Expenses
- Tax issues
- Online auctions
- Eco-friendly strategies
Sales & Service
- Customer service
- Sales techniques
- Cross-cultural/generational strategies
- Difficult tenants
- Mystery shopping
Legal Issues
- Top threats
- Wrongful sales
- Tenant life changes
- Rental agreements
- Litigation
- Abandoned goods
- Regulatory compliance
Risk Management
- Emergency preparedness
- Crime prevention
- Crisis management
- Data security
- Insurance coverages
- Claims filing
- Workers’ compensation
- Employee theft
- Payment issues
Site Maintenance
- Ongoing tasks
- Curb appeal
- Pest control
- Roofs
- Security
- Gates
Staffing & Career Development
- Company culture
- Staff cultivation
- Hiring and training
- Wages and bonuses
- Employee evaluations
- Disciplinary action
- Medical leave
- Job responsibilities
- Career development
Outsourcing & Add-On Services
- Third-party management
- Training
- Retail sales
- Boat/RV
- Truck rentals
- Wine storage
- Records storage
- Cell-tower leases
- Office and shipping services
- Tenant insurance/property protection
- Vault storage
Marketing
- Budgeting
- Results tracking
- Outsourcing vs. DIY
- Website building
- Mobile
- Online reviews
- Social media
- Grassroots programs
- E-mail strategies
- Lead aggregators
- Content strategies
- Video
Security & Technology
- Key considerations
- Tools and programs
- Cloud strategies
- Self-service options
- Unmanned operation
- Management software
- Access control
- Video surveillance
- Door alarms
- Facility gates
If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2018 series, click here.