Format: 5 DVDs (USPS Shipping Required)
Duration: Approximately 8 hours
DVD 10-Pack: Manager Essentials Education Sessions From the 2013 Inside Self-Storage World Expo
Huge savings! Now you can get all 10 sessions in the Manager Essentials education track from the 2013 Inside Self-Storage World Expo in one convenient 5-DVD package. This package saves you more than 25 percent off the individual DVD prices and features self-storage experts discussing important management topics:
- Using Technology to Be a Better Self-Storage Manager- Learn how to better use technological tools, including kiosks, automatic locks, pay systems, software and more.
- Handling Customer Reviews and Complaints in a Facebook World- Learn how to better serve self-storage customers online, including responding to complaints, reviews and more.
- Delivering the Total Service Experience to Self-Storage Customers- Learn how to handle customer inquiries, promote positive "chemistry," avoid common mistakes and more.
- Improving Your Self-Storage Collections: Effective Skills to Get the Rent! - Learn how to effectively manage accounts receivable through proven techniques that reduce past-due rent.
- Perfecting Your Self-Storage Sales Presentation- Learn ways to improve your self-storage sales presentation, conversion rate and bottom-line profitability.
- Plugging the Holes in Your Customer Pipeline: How to Stop Losing Sales to Competitors- Learn how to identify and plug holes in your sales pipeline, using technology and follow-up techniques.
- Effective and Sensible Discounting in Self-Storage- See how discounts affect the profitability of your business, and learn how to effectively use them to increase profits and occupancy.
- Self-Storage Maintenance and Curb Appeal: More Than Making It 'Pretty'- Learn to view your property the way customers do and identify potential problems.
- Trimming the Self-Storage Fat: How to Control Facility Costs and Achieve Fiscal Fitness- Put your facility on a "self-storage diet" by learning to cut expenses to an "ideal weight."
- Effective Time and Information Management for Self-Storage Managers - Find out how one simple sheet can help you organize your self-storage management efforts for the whole year.
For more detailed descriptions of DVD content, please refer to each DVD’s individual product page by clicking on the linked title. These products are also available on demand.
NOTE: Please allow up to three business days for the processing of your DVD order.