Speaker: Tron Jordheim, Business Development Manager, Store Here Self Storage
Format: DVD (USPS Shipping Required)
Duration: 38 minutes
NOTE: Please allow up to three business days for the processing of your order.
Sales and Service Fundamentals for Self-Storage Facility Managers
Your job as a self-storage manager is to improve facility revenue while controlling costs. To do this, you need excellent sales and customer-service skills. Once they’re learned, they result in higher lifetime customer values, lower customer-acquisition costs, more cost-efficient advertising, greater pricing power and more. Our presenter will cover all the basics to set you on the road to success. You will learn:
- Effective sales strategies and tips for closing each rental
- How to overcome customer objections
- Methods for achieving service excellence
- Solutions for difficult service interactions
- The impact of sales and customer service on revenue and expenses
This product is also available as on-demand video, or as part of one of the following discount DVD packages: