Inside Self-Storage Store is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Picture of Inside Self-Storage Facility-Operation Guidebook 2019 [Softcover]

Inside Self-Storage Facility-Operation Guidebook 2019 [Softcover]

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.
Availability: In stock

Bookmark and Share

Format: Softcover (USPS Shipping Required)
Length: 172 Pages

NOTE: Please allow up to three business days for the processing of your order.

Inside Self-Storage Facility-Operation Guidebook 2019 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:

Asset Performance

  • Key performance indicators
  • Operation essentials
  • Policies and procedures
  • Facility audits
  • Secret shopping
  • Performance checklist
  • Multi-site improvements

Money Management

  • Budgeting
  • Expenses
  • Tax issues
  • Cost segregation
  • Revenue management
  • Occupancy and rates
  • Fee income
  • Collections
  • Cryptocurrencies

Day-to-Day Operation

  • Customer experience
  • Customer service
  • Sales tactics
  • Curb appeal
  • Door maintenance
  • Live auctions
  • Online auctions

Site Safety & Security

  • Policies and procedures
  • Crisis management
  • Crime prevention
  • Cyber security
  • Natural disasters
  • Technology tools
  • Equipment maintenance
  • Lighting

Legal & Insurance

  • Top threats
  • Wrongful sales
  • Tenant life changes
  • Payment policies
  • Credit screening
  • ADA compliance
  • Insurance coverages
  • Tenant insurance/protection plans

Staffing & Career Development

  • Work culture
  • Recruiting
  • Hiring tips
  • Compensation
  • Team management
  • Staff training
  • Employee evaluations
  • Job hunting
  • Career advice
  • Manager skills
  • Goal setting


  • Budgeting
  • Tracking
  • Customer reviews
  • Reputation management
  • Digital presence
  • Omnichannel
  • Website building
  • Mobile
  • Google factors
  • Social media
  • Online security
  • Community outreach


  • Trends
  • Management
  • Staff training
  • Reporting
  • Mobile tools
  • Internet of Things
  • Automation
  • APIs
  • Access control
  • Live chat
  • Software support

Add-On Services & Outsourcing

  • Products and services
  • Specialty storage
  • Boat/RV storage
  • Truck rentals
  • Cell-tower leases
  • Third-party management
  • Call centers

If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2019 series, click here.