Inside Self-Storage Facility-Management Guidebook 2015

126 Pages
PDF Format

NOTE: This digital Guidebook is in PDF format. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Management Guidebook 2015
The role of a self-storage facility manager is multi-faceted and complex. Today's managers are true professionals responsible for many critical tasks: sales, customer service, marketing, facility maintenance, community relations, collections, lien sales and much more. The 2015 Facility-Management Guidebook helps to define the duties of a self-storage manager and provides insight to several key job areas. It pro-vides information you need to understand, embrace and excel at day-to-day facility management.

PLEASE NOTE: The 2015 Facility-Management Guidebook has been expanded to include content previously published in standalone, topical editions on add-on profit centers, marketing and technology. Covered topics include:

Introduction

• Manager-to-manager advice

Service & Sales

• Customer service
• Curb appeal
• Sales tips
• Lead management
• Closing techniques
• Ancillary and retail sales

Revenue Management

• Occupancy
• Rental rates
• Expenses
• Collections
• Auctions

Security & Technology

• Security strategies
• Security equipment
• System maintenance
• Locks
• Tech tools
• Management software
• Mobile technology

Legal Issues

• Wrongful-sale claims
• Rental agreements
• Contract clarity
• Authorized access
• Tenant death
• Ad-related liability
• Onsite injuries
• Facility damage

Site Maintenance

• Maintenance myths
• Spring-cleaning checklists
• Winter maintenance
• Pest control
• Tenant files

Marketing

• Target markets
• Inbound marketing
• Touch marketing
• Dispersion methods
• Search engine optimization
• Online tactics
• Content strategy
• Social media

To view other guidebooks in the 2015 series, click here.