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Picture of Pre-Order: Inside Self-Storage Facility-Operation Guidebook 2022 [Softcover]

Pre-Order: Inside Self-Storage Facility-Operation Guidebook 2022 [Softcover]


This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.
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Format: Softcover (USPS Shipping Required)
Length: 240 Pages

NOTE: The 2022 Facility-Operation Guidebook is being printed. We expect pre-orders to ship soon. If you don't want to wait, you can instead purchase a digital copy, which will be immediately delivered to your "My On-Demand Library." See the link to the digital version below.

Inside Self-Storage Facility-Operation Guidebook 2022 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security, risk management, career development, technology and so much more. Topics include:

Revenue Management

  • Occupancy
  • Budgeting
  • Expenses
  • Rental rates
  • Discounting
  • Collections
  • Tax issues
  • Facility audits

Sales & Service

  • Sales skills
  • Leads and follow-up
  • Customer experience
  • Difficult customer situations
  • Competition advice

Site Maintenance

  • Curb appeal
  • Task lists and guides
  • Facility sanitation
  • Roof maintenance
  • Door upkeep
  • Security components
  • Digital assets
  • Pest prevention
  • Signage
  • Capital improvements

Safety & Security

  • Best practices
  • Accident prevention
  • Cyberattacks
  • Crisis management
  • Disaster prevention
  • Crime prevention
  • Site security
  • Working with law enforcement
  • Security-system features
  • Unmanned sites
  • Video challenges

Legal & Insurance

  • Pandemic-related issues
  • Lien-law updates
  • Rental agreements
  • Unit abandonment
  • Wrongful sale
  • Subpoenas and search warrants
  • Tenant bankruptcy
  • Website accessibility
  • Employee theft
  • Insurance coverages and claims
  • Tenant insurance and protection plans

Staffing

  • Policies and procedures
  • Operations manual
  • Workplace challenges
  • Company culture
  • Hiring tips
  • Compensation
  • Incentives and retention
  • Staff training
  • Employee reviews
  • Staff discipline
  • Exit interviews

Career Development

  • Goal-setting
  • Job skills
  • Self-improvement
  • Career advancement
  • Leadership traits
  • Time management
  • Association benefits
  • Workplace conflict

Marketing

  • Brand-building
  • Budgeting
  • Digital strategies
  • Website design
  • Search engine optimization
  • Online business listings
  • Pay-per-click advertising
  • Remarketing
  • Campaign tracking
  • Content strategies
  • Video storytelling
  • Social media
  • Community relations
  • Advertising

Technology

  • Digital tools
  • Contactless rentals
  • Automation
  • Self-service kiosks
  • Mobile strategies
  • Facial recognition
  • Online chat
  • Call centers
  • Internet of Things
  • Management software
  • Humanizing tech

Outsourcing

  • Service contractors
  • Site maintenance
  • Professional employer organizations
  • Staff training
  • Health benefits
  • Marketing agencies
  • Technology evaluations
  • Third-party management

Add-On Services

  • Retail
  • Truck rentals
  • Technology upgrades
  • Wine storage
  • Boat/RV storage
  • Cell towers
  • Amazon lockers

If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2022 series, click here.