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Picture of DVD Pre-Order - No Money, Mo' Problems: Addressing Self-Storage Delinquency in the Time of COVID-19 and Beyond

DVD Pre-Order - No Money, Mo' Problems: Addressing Self-Storage Delinquency in the Time of COVID-19 and Beyond


Our presenter will help you navigate how to adhere to official guidelines and show empathy to delinquent tenants, while still protecting your self-storage revenue during a pandemic.
$29.00
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Speaker: Carol Mixon-Krendl, Owner, SkilCheck Services
Format: DVD (USPS Shipping Required)
Duration: Approximately 60 minutes

PLEASE NOTE: This is a pre-order of a video that is being recorded at the Inside Self-Storage World Expo in Las Vegas, July 13-16. We expect all DVD pre-orders to be shipped no later than Sept. 24, 2021. For questions about an order, contact Customer Support.

No Money, Mo' Problems: Addressing Self-Storage Delinquency in the Time of COVID-19 and Beyond
Dealing with past-due customers has always been a challenge for self-storage managers, but the pandemic has added layers of complexity and risk. How do you adhere to official guidelines and show empathy to tenants while still protecting your revenue? Can you raise rates? Charge late fees? Seek to collect? Hold lien sales? These are all tricky issues in the new environment. Our presenter will help you navigate it.

You’ll learn:

  • Strategies to prevent tenant delinquency in the first place
  • How to know what you are and aren’t allowed to do
  • A sensitive approach to collections
  • Alternative resolutions to help you avoid lien sales
  • When to approach your supervisor or owner for help

This product will also be available as an on-demand video sometime in late September. In DVD format, it is included as part of the following discount packages: