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Picture of DVD Pre-Order - Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service

DVD Pre-Order - Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service


Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.
$25.00
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Speaker: Jim Mooney, Vice President of Operations, Freedom Storage Management
Format: DVD (USPS Shipping Required)
Duration: Approximately 50 minutes

PLEASE NOTE: This is a pre-order of a video currently in production. It was originally created for use as part of an ISS Virtual Event. We expect this and all other 2020 education DVDs to be shipped no later than Oct. 23, 2020. For questions about an order, contact Customer Support.

Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service
While there are many customers who prefer digital services, there are still scores of people who demand face-to-face interaction with the companies they patron. To meet the needs of each customer type, today’s self-storage operators must be able to walk in both worlds. Learn how to positively relate to your tenants and prospects on their level—no matter what that is.

You’ll learn:

  • How to identify which interaction style a customer prefers
  • How to read body language
  • Which technology is necessary for tenant interaction today
  • How to keep customer-facing technology current
  • How to successfully interact with customers of all types

This product will also be available as an on-demand video in late October.