Speaker: Mark Beck, Owner, StorageAlly Format: DVD (USPS Shipping Required) Duration: 40 minutes
Handling Customer Reviews and Complaints in a Facebook World It's the age of social customer service. Today, more and more self-storage customers solicit recommendations from their friends and followers on Facebook and Twitter and visit websites like Yelp and Google to help them make informed decisions about where to rent. When they feel disappointed with the service they’ve received, they go online to vent their frustration to their social network and to the Web at large. It's more important than ever to provide legendary customer service at the counter and craft a great social customer-service strategy. This session will teach you how.
You will learn:
The importance of social customer service How to better serve customers online Why you need an online recovery strategy Great examples of social customer-service successes and failures How to respond to an upset customer via Facebook and Twitter NOTE: Please allow up to three business days for the processing of your DVD order.
This product is also available as on-demand video .
A preview of the DVD can be watched below: