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The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers


We’ve all learned proven techniques to close a self-storage sale, but how do we go above and beyond for our customers? Discover how to take every aspect of the customer experience to a new level.
$20.00

 
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Speaker: Stephanie Tharpe, Senior Vice President of Operations, A+ Storage of Tennessee LLC
Format: Streaming Video
Duration: 43 minutes

The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers
We’ve all learned proven techniques to close a self-storage sale, but how do we go above and beyond for our customers? Facility managers have the unique opportunity to make a difference for prospects and tenants, which can have a huge impact on the bottom line. In this session, discover how to take every aspect of the customer experience to a new level.

You’ll learn:

  • The real needs of your customer
  • Why they don’t care about you and what to do about it
  • How to create an unforgettable experience from start to finish
  • Easy tips that will empower you to make a difference
  • Why your customers need you during their entire stay, not just at move-in

This product is also available in DVD format, both as a single and as part of the following discount packages: