Inside Self-Storage Facility-Operation Guidebook 2020 [Digital]
This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.
$89.00
204 Pages PDF Format
NOTE: This digital Guidebook is in PDF format. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."
Inside Self-Storage Facility-Operation Guidebook 2020 [Digital] Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:
Big-Picture Planning
Policies and proceduresPreparing for recession Impact of climate change Succession planning Competition analysis Revenue Management
Financial forecastingBudgeting Occupancy and rates Hidden revenue Unit-mix strategies Discounting Collections Expenses Tax issues Lien sales Sales & Service
Brand ambassadorshipSales skills Customer experience Multi-generational approach Difficult customer situations Texting strategies Site Maintenance
Critical tasksCurb appeal Roof preservation Service for HVAC systems Pest prevention Mold eradication Security-systems upkeep Safety & Security
Best practicesCrime prevention Working with law enforcement Crisis management Virtual threats Tech trends Security components and tools Property access Unit-door security Legal & Insurance
Top threatsRental agreements Subrogation waivers Lien laws Authorized access Employment laws ADA compliance Insurance coverages Tenant insurance/protection plans Staffing & Career Development
Hiring tipsCompensation Staff training Company culture Employee diversity Staff evaluations Staff discipline Employee theft Workplace conflict Professional development Resident-manager rights Marketing
BudgetingGrassroots tips Offline strategies Word-of-mouth Media relations Digital presence SEO Digital advertising Web development Google My Business Reputation management Social media Content strategies Video E-mail Branding Analytics Planning Technology
TrendsTools Embracing change Management software Tech support Mobile strategies Voice-enabled devices Progressive Web Apps Internet of Things Kiosks Automation Outsourcing
Products and servicesThird-party management Site maintenance Professional employer organizations Staff training Web development Digital marketing Call centers Add-On Services
RetailVehicle storage Moving services Truck rentals Wine storage Tenant insurance Cell towers Propane sales If you prefer to purchase this guidebook in a softcover format, click here . To view other guidebooks in the 2020 series, click here .