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Picture of Handling Customer Reviews and Complaints in a Facebook World

Handling Customer Reviews and Complaints in a Facebook World

In this age of social media and online reviews, it’s critical to craft a social customer-service strategy. Learn how to better serve self-storage customers online, respond to upset customers online and more.
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Regular price: $29.95
Price: $15.00

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Speaker: Mark Beck, Owner, StorageAlly
Duration: 40 minutes

Handling Customer Reviews and Complaints in a Facebook World
It's the age of social customer service. Today, more and more self-storage customers solicit recommendations from their friends and followers on Facebook and Twitter and visit websites like Yelp and Google to help them make informed decisions about where to rent. When they feel disappointed with the service they’ve received, they go online to vent their frustration to their social network and to the Web at large. It's more important than ever to provide legendary customer service at the counter and craft a great social customer-service strategy. This session will teach you how.

You will learn:

  • The importance of social customer service
  • How to better serve customers online
  • Why you need an online recovery strategy
  • Great examples of social customer-service successes and failures
  • How to respond to an upset customer via Facebook and Twitter

This product is also available in DVD format.