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Picture of Inside Self-Storage Facility-Operation Guidebook 2018 [Digital]

Inside Self-Storage Facility-Operation Guidebook 2018 [Digital]

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

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164 Pages
PDF Format

NOTE: This digital Guidebook is in PDF format. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2018 [Digital]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:

Asset & Money Management

  • Operational health
  • Facility value
  • Management reports
  • Policies and procedures
  • Facility audits
  • Pricing
  • Budgeting
  • Expenses
  • Tax issues
  • Online auctions
  • Eco-friendly strategies

Sales & Service

  • Customer service
  • Sales techniques
  • Cross-cultural/generational strategies
  • Difficult tenants
  • Mystery shopping

Legal Issues

  • Top threats
  • Wrongful sales
  • Tenant life changes
  • Rental agreements
  • Litigation
  • Abandoned goods
  • Regulatory compliance

Risk Management

  • Emergency preparedness
  • Crime prevention
  • Crisis management
  • Data security
  • Insurance coverages
  • Claims filing
  • Workers’ compensation
  • Employee theft
  • Payment issues

Site Maintenance

  • Ongoing tasks
  • Curb appeal
  • Pest control
  • Roofs
  • Security
  • Gates

Staffing & Career Development

  • Company culture
  • Staff cultivation
  • Hiring and training
  • Wages and bonuses
  • Employee evaluations
  • Disciplinary action
  • Medical leave
  • Job responsibilities
  • Career development

Outsourcing & Add-On Services

  • Third-party management
  • Training
  • Retail sales
  • Boat/RV
  • Truck rentals
  • Wine storage
  • Records storage
  • Cell-tower leases
  • Office and shipping services
  • Tenant insurance/property protection
  • Vault storage


  • Budgeting
  • Results tracking
  • Outsourcing vs. DIY
  • Website building
  • Mobile
  • Online reviews
  • Social media
  • Grassroots programs
  • E-mail strategies
  • Lead aggregators
  • Content strategies
  • Video

Security & Technology

  • Key considerations
  • Tools and programs
  • Cloud strategies
  • Self-service options
  • Unmanned operation
  • Management software
  • Access control
  • Video surveillance
  • Door alarms
  • Facility gates

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2018 series, click here.