Format: 3 DVDs (USPS Shipping Required)
Duration: Approximately 4.5 hours
NOTE: Please allow up to three business days for the processing of your order.
Self-Storage Management 2015: Education 6-Pack
Now you can get all six sessions in the Management education track from the 2015 Inside Self-Storage World Expo in one convenient package. This discounted, six-session pack features self-storage experts discussing important topics related to customer buying behavior, customer service, disaster planning, career development and more. The bundle includes:
- 10 Ways to Boost Your Customer-Conversion Rate in Self-Storage- This session outlines strategies to help convert more prospective customers into tenants. Learn how to generate more phone leads, pre-sell customers and more.
- Goal-Setting and Career Development for Self-Storage Managers- This session helps self-storage managers elevate their career trajectory by teaching them how to set professional goals, obtain qualifications, communicate effectively and write a killer resume.
- Keeping Your Cool in Heated Situations: Communicating With Customers and Co-Workers- Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.
- Self-Storage Buying Behavior: What Your Customers Really Want- Learn how customers make their buying decisions and gain the tools to improve sales, exceed expectations and structure effective marketing programs.
- Serving Self-Storage Customers: Do’s, Don’ts and the Path to Success- Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.
- What to Do When It All Goes Wrong: Disaster Planning and Crisis Management for Self-Storage Operations- Learn what crises can impact a self-storage business, what first-response actions should be made, and how to minimize injury to tenants, staff and property.
For more detailed descriptions and previews of DVD content, please refer to each DVD’s individual product page.
Individual sessions are also available as on-demand video.