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Picture of Inside Self-Storage Facility-Operation Guidebook 2019 [Digital]

Inside Self-Storage Facility-Operation Guidebook 2019 [Digital]


This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.
$79.95

 
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172 Pages
PDF Format

NOTE: This digital Guidebook is in PDF format. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2019 [Digital]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:

Asset Performance

  • Key performance indicators
  • Operation essentials
  • Policies and procedures
  • Facility audits
  • Secret shopping
  • Performance checklist
  • Multi-site improvements

Money Management

  • Budgeting
  • Expenses
  • Tax issues
  • Cost segregation
  • Revenue management
  • Occupancy and rates
  • Fee income
  • Collections
  • Cryptocurrencies

Day-to-Day Operation

  • Customer experience
  • Customer service
  • Sales tactics
  • Curb appeal
  • Door maintenance
  • Live auctions
  • Online auctions

Site Safety & Security

  • Policies and procedures
  • Crisis management
  • Crime prevention
  • Cyber security
  • Natural disasters
  • Technology tools
  • Equipment maintenance
  • Lighting

Legal & Insurance

  • Top threats
  • Wrongful sales
  • Tenant life changes
  • Payment policies
  • Credit screening
  • ADA compliance
  • Insurance coverages
  • Tenant insurance/protection plans

Staffing & Career Development

  • Work culture
  • Recruiting
  • Hiring tips
  • Compensation
  • Team management
  • Staff training
  • Employee evaluations
  • Job hunting
  • Career advice
  • Manager skills
  • Goal setting

Marketing

  • Budgeting
  • Tracking
  • Customer reviews
  • Reputation management
  • Digital presence
  • Omnichannel
  • Website building
  • Mobile
  • Google factors
  • Social media
  • Online security
  • Community outreach

Technology

  • Trends
  • Management
  • Staff training
  • Reporting
  • Mobile tools
  • Internet of Things
  • Automation
  • APIs
  • Access control
  • Live chat
  • Software support

Add-On Services & Outsourcing

  • Products and services
  • Specialty storage
  • Boat/RV storage
  • Truck rentals
  • Cell-tower leases
  • Third-party management
  • Call centers

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2019 series, click here.