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Picture of Inside Self-Storage Facility-Operation Guidebook 2017 [Softcover]

Inside Self-Storage Facility-Operation Guidebook 2017 [Softcover]


This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.
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$89.95
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Format: Softcover (USPS Shipping Required)
Length: 164 Pages

NOTE: Please allow up to three business days for the processing of your order.

Inside Self-Storage Facility-Operation Guidebook 2017 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:

Asset Management

  • Operational framework
  • Policies and procedures
  • Pricing
  • Collections
  • Lien process
  • Online auctions
  • Budgeting
  • Expense management
  • Tax issues
  • Facility audits
  • Management reports
  • Competition
  • Facility value
  • Exit strategies
  • Selling a property

Sales & Service

  • Customer service
  • Sales techniques
  • Add-on profit centers
  • Retail merchandising
  • Unhappy customers
  • Tenant insurance

Legal Issues

  • Top threats
  • Rental agreements
  • Wrongful sales
  • Abandoned goods
  • Litigation
  • Law enforcement
  • Abandoned records
  • Overtime laws
  • Vehicle storage

Risk Management

  • Crime prevention
  • Site safety
  • Tenant screening
  • Tenant privacy
  • Police partnerships
  • Injury prevention
  • Disaster planning and recovery
  • Risk mitigation
  • Insurance coverages
  • Claims filing
  • Workers’ compensation
  • Tenant insurance
  • Boat/RV liability

Site Maintenance

  • Outsourcing
  • Curb appeal
  • Security

Staffing & Career Development

  • Career advice
  • Management performance
  • Staff cultivation
  • Hiring and training
  • Wages and bonuses
  • Incentivizing staff
  • Employee evaluations
  • Discipline and termination
  • Succession planning

Outsourcing

  • Human resources
  • Payment processing
  • Truck rentals
  • Online-auction services
  • Cell-tower leases
  • Call centers

Marketing

  • Target markets
  • Budgeting
  • Lease-up strategies
  • Branding
  • Promotional materials
  • Offline methods
  • Grassroots programs
  • Charitable events
  • Public relations
  • Results tracking
  • Online performance
  • Digital strategies
  • Website building
  • Social media
  • Content strategies
  • Video
  • Consumer reviews
  • Signage

Security & Technology

  • Industry evolution
  • Trends
  • Automation
  • Mobile solutions
  • Software
  • Web-based programs
  • Tech support
  • Customer and business data
  • Security systems
  • Cloud-based surveillance

If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2017 series, click here.