Author: Bob Copper, Owner, Self Storage 101
Format: Softcover (USPS Shipping Required)
Length: 113 Pages (Book), 44 Pages (Workbook)
Managing a Self Storage Facility - Book and Training Workbook Combo
Get two great products at a special package price! This package includes the book "Managing a Self Storage Property Effectively and Professionally," as well as the companion "Managing a Self Storage Facility Training Workbook."
Self-storage is a highly manger-centric business. There are few business models in which the success or failure of the business is so clearly and intricately intertwined with the manager's skills, personality, customer-service attitude and common sense. Professional self-storage managers need three primary skills to succeed: sales, collections and time management. In his book, author Bob Copper discusses all three in detail, helping managers to succeed at the highest levels of performance. Readers will learn how to rent more space, collect more money and get it all done in an efficient manner through this comprehensive yet simple-to-understand book.
- Why self-storage managers fail to succeed
- Characteristics of a successful manager
- Customer motivations
- Why you need and how to create an effective sales presentation
- Why collections are important
- Types of collections calls
- Steps to effective collections
- Documenting collections efforts
- Effective time-management skills and tools
- Time-management exercises
The workbook is a companion training tool facility operators can use as part of their own in-house training program. It walks the facility manager through the tools for operational success in an easy-to-understand manner.
To purchase the book individually, click here. To purchase the workbook individually, click here.
NOTE: Please allow up to three business days for the processing of your book order.
Bob Copper is the partner in charge of industry consulting firm Self Storage 101. As a prominent consultant, author, speaker and trainer, Bob has worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a self-storage owner himself, he has a unique perspective that relates to working with other operators. Bob and his team have conducted countless facility audits and operational reviews, market studies, and due-diligence projects. They are sought out for their unbiased opinions and many successful and productive years of experience. Bob's books, training webinars and live sessions are among the most popular in the business.