Speaker: M. Anne Ballard, President, Universal Management Co.
Duration: 53 minutes
Great Customer Service in Self-Storage: How to Quit Discounting and Greatly Improve Profit
Get the latest and greatest techniques and tips a self-storage operation of any size or age needs to close unit rentals at full price. Discounting is rampant in this business, but unnecessary when you have the right customer-service skills and tools. Our speaker talks about how to use your competition survey as well as your phone and onsite presentation skills to make it easy to close every sale. She'll also share the newest rate structures being used online and in store by the real estate investment trusts.
You will learn:
• The real questions to ask to gain control and close the deal
• How to gather the necessary data to demonstrate your expertise to customers
• How to have a "rock star" greeting and why you should greet customers at the door
• How to maximize your unit inventory and pricing structure
This product is also available in DVD format.