Inside Self-Storage Store is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Informa

Picture of DVD - The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers

DVD - The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers


We’ve all learned proven techniques to close a self-storage sale, but how do we go above and beyond for our customers? Discover how to take every aspect of the customer experience to a new level.
$29.00
:

 
Bookmark and Share

Speaker: Stephanie Tharpe, Senior Vice President of Operations, A+ Storage of Tennessee LLC
Format: DVD (USPS Shipping Required)
Duration: 43 minutes

NOTE: Please allow up to three business days for the processing of your order.

The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers
We’ve all learned proven techniques to close a self-storage sale, but how do we go above and beyond for our customers? Facility managers have the unique opportunity to make a difference for prospects and tenants, which can have a huge impact on the bottom line. In this session, discover how to take every aspect of the customer experience to a new level.

You’ll learn:

  • The real needs of your customer
  • Why they don’t care about you and what to do about it
  • How to create an unforgettable experience from start to finish
  • Easy tips that will empower you to make a difference
  • Why your customers need you during their entire stay, not just at move-in

This product is also available as on-demand video, or as part of one of the following discount DVD packages: