Speaker: Jason Barreto, Search Marketing Specialist, The Storage Group
Format: Streaming Video
Duration: 43 minutes
A Self-Storage Operator's Guide to Customer Reviews
Looking to distinguish your self-storage facility from the competition? Customer reviews may be exactly what you need. According to a survey conducted by marketing firm Bright Local, 88 percent of respondents trust online reviews as much as a personal recommendation. Understand the business logic behind reputation management and why it’s important to monitor and respond to reviews of your business.
You’ll learn:
- The importance of responding to all reviews
- The art of responding to negative reviews
- Methods to encourage tenants to write reviews
- How reviews assist in SEO efforts
- How to ask for reviews
This product is also available in DVD format, both as a single and as part of the following discount packages: