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DVD - Keeping Your Cool in Heated Situations: Communicating With Customers and Co-Workers

Knowing how to communicate well during difficult situations can improve work life and customer engagement. Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.

DVD - Creating Your Self-Storage Security Program: Tools and Practices

Learn about best practices and cost-effective technologies that can add sophistication to your self-storage security program. Get tips on using forensic data, license-plate recognition, flow counts and more.

DVD - An Open Discussion on Self-Storage Manager Compensation

Examine key considerations regarding self-storage manager compensation including the difference between rental commissions and salary, designating ancillary commissions, rewards, benefits and more.

DVD - World-Class Tactics That Drive Self-Storage Sales

Learn the most effective ways to get a self-storage prospect’s attention and close the deal, including tips on scripts, different customer types, maximizing inbound leads, sales reporting and more.

DVD - Self-Storage Retail Results: Merchandising, Sales and More

Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.

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Intro Video