DVD Pre-Order - Keeping Your Cool in Heated Situations: Communicating With Customers and Co-Workers

Knowing how to communicate well during difficult situations can improve work life and customer engagement. Learn how to provide feedback, defuse heated exchanges, prepare for uncomfortable talks and more.
$29.00

DVD Pre-Order - Creating Your Self-Storage Security Program: Tools and Practices

Learn about best practices and cost-effective technologies that can add sophistication to your self-storage security program. Get tips on using forensic data, license-plate recognition, flow counts and more.
$29.00

DVD Pre-Order - An Open Discussion on Self-Storage Manager Compensation

Examine key considerations regarding self-storage manager compensation including the difference between rental commissions and salary, designating ancillary commissions, rewards, benefits and more.
$29.00

DVD Pre-Order - World-Class Tactics That Drive Self-Storage Sales

Learn the most effective ways to get a self-storage prospect’s attention and close the deal, including tips on scripts, different customer types, maximizing inbound leads, sales reporting and more.
$29.00

DVD Pre-Order - Self-Storage Retail Results: Merchandising, Sales and More

Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.
$29.00

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Intro Video