This session covers self-storage operational mistakes that can lead to litigation, from simple errors, such as rental agreements missing important or required terms, to more complicated issues.

Your self-storage website can encourage visitors to reserve units or request information, but it's up to you to close the deal. Your response to online leads makes all the difference in the sales process.

Learn about the skills a self-storage manager needs to master the art of collections, including understanding important revenue numbers and creating an effective collections system.

Learn how you can generate additional income, better the environment and create greater appeal for your self-storage facility by adding solar panels to your site.