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Picture of Turning Tenants Into Walking Billboards With an Exceptional Service Experience

Turning Tenants Into Walking Billboards With an Exceptional Service Experience


Learn why pleasing current customers is critical and why word-of-mouth is the backbone of any local business. Our presenter shares insights to help you immediately improve your customer experience.
$20.00

 
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Speaker: Dean Booty, Founder, Stor More Self Storage
Format: Streaming Video
Duration: 31 minutes

Turning Tenants Into Walking Billboards With an Exceptional Service Experience
During this age of marketing, many self-storage operators are focused on social media, pay-per-click advertising, search engine optimization, etc.; but some have forgotten the essence of the business: tenant satisfaction! Our presenter will discuss why pleasing current customers is of paramount importance and why word-of-mouth is the backbone of any local business. He’ll share multiple insights to help you immediately improve your customer experience.

You’ll learn:

  • How to effectively engage your customers
  • How to create a “wow” experience that’s unforgettable from the first point of contact
  • How to make current tenants walking, talking billboards who’ll go out of their way to advertise your facility
  • How to obsess over your customers, not your competition
  • How to treat your staff your business depends on them

This product is also available in DVD format, both as a single and as part of the following discount packages: