Inside Self-Storage Store is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Informa

Picture of A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter

A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter


Gain a better understanding of your self-storage customers’ needs and enhance your service in this management session. Topics include building rapport, creating to-do lists and fostering referrals.
$20.00

 
Bookmark and Share

Speaker: William Gray, Regional Manager, Iron Guard Storage
Format: Streaming Video
Duration: Approximately 44 minutes

A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter
Self-storage managers have many duties to perform to ensure their facilities are clean, organized and user-friendly. You’re the tip of the spear in ensuring customers are welcomed, educated, and taken care of quickly and courteously. Our presenter will help you develop a plan to gain better understanding of customer needs and enhance your service. Topics include building rapport, creating to-do lists and fostering referrals.

You’ll learn:

  • The importance of developing a plan to enhance customer satisfaction
  • How to build rapport with prospective and current tenants
  • Why understanding customer needs will help you exceed expectations
  • How to organize daily and monthly tasks to enhance service
  • The importance of reaching out and thanking current tenants

This product is also available in DVD format, both as a single and as part of the following discount packages: